Last updated: January 2024
Introduction
kaoliorogr is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
When you contact us or engage our services, we may collect:
- Name and contact details (email address, postal address)
- Information about your research requirements
- Family history information relevant to genealogical research
- Payment information for service transactions
- Correspondence and communications with our team
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our historical research services
- To communicate with you about your projects and enquiries
- To process payments and manage accounts
- To send service-related communications
- To analyse website usage and improve user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to perform our services
- Consent: Where you have given explicit consent
- Legitimate interests: For business operations and communications
- Legal obligation: To comply with applicable laws
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist our operations (under strict confidentiality agreements)
- Archives, libraries, or research institutions when necessary for your project (with your consent)
- Legal authorities when required by law
Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Research materials and project files are retained for seven years following project completion unless you request earlier deletion.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.
International Transfers
Your data is primarily stored within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights:
kaoliorogr
27 Hartwell Street
Cambridge CB2 3PQ
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.